Terms

1. Who provides this service

Arman Sayad Nik runs Crossmio, as an individual professional established in Italy. Viale Antonio Gramsci, 18, 50132 Firenze FI, VAT number (partita IVA) 07483170481. Write to support@crossmio.com about anything on this page.

Paid plans are not bought from us. Polar Software, Inc., 3500 South DuPont Highway, Dover, DE 19901, United States, is the reseller and merchant of record: it is the seller on that contract, it takes the payment, it works out the tax and it issues the receipt. The service is still ours, and we answer for it.

https://polar.sh/legal/checkout-buyer-terms

One thing an Italian public school should know before ordering. Polar is not established in Italy, so it cannot send an invoice through the SDI, and the contract we have with Polar does not let us invoice you instead. A school that can only pay against a FatturaPA carrying its own codice univoco cannot buy here. Write to support@crossmio.com if that is your situation.

2. Using the service

You need to be 16 or over to make puzzles or to hold an account of your own, and 18 to buy anything. In a Class the floor is 14, and the teacher confirms it when they buy. Solving has no minimum age: a child handed a printed sheet or a link fills it in, and nothing here asks them a thing.

Use it for your own puzzles. Do not attack it, and do not resell access to it.

3. Your puzzles

The words are yours and stay yours. What you give us is permission to host the puzzle, show it, serve its link and render its exports, for as long as that puzzle exists. The permission ends with the puzzle.

It does not reach our marketing. Nothing you make appears on the home page, in an advertisement or among the examples, unless you have told us it may.

You answer for what you type, the names of real people included, and for the clues you write. We answer for what we supply: the definitions taken from dictionaries, and the clues our own word list carries.

A sheet you print or export carries a short credit for the dictionaries its clues came from, because their licence asks for it. Buying the clean export takes our own mark off the page and leaves that credit where it is.

4. How long a puzzle stays online

A puzzle stays online for six months from the day it was first published. An active plan stops that clock for every puzzle its owner has, and when a plan ends each puzzle gets six months from the end of the paid period, or from its first publication if that came later. Puzzles published before October 1, 2026 count from that day.

Then the puzzle goes offline: its link still answers and says only that, and the content is kept. It will be deleted 90 days after that. Paying inside that window brings the puzzle back the next time the link is read.

5. Acceptable use and moderation

Nothing is checked before it is published. We are a hosting service under the Digital Services Act, and this section is the statement of how we moderate that its article 14 asks for.

Anyone can report a puzzle, with or without an account. Write to support@crossmio.com with the link and a sentence about what is wrong with it. We say that it arrived, and we say what we decided.

A person reads every report, and no tool decides. We can amend a puzzle, retire it for good, or close the account behind it, and we take the lightest of those that answers the problem.

A creator who is signed in is told what we did, why, and what they can do about it. The redress is the ordinary courts, or a complaint to AGCOM, which supervises this in Italy.

support@crossmio.com is the point of contact for you and for the authorities alike, as articles 11 and 12 require. It is read in Italian and in English.

A threat to somebody's life or safety goes to the police without delay, which is what article 18 asks of us.

6. Teams and Classes

A puzzle made inside a Team belongs to the Team rather than to the member who made it. Leaving takes nothing with you. The owner of a Team and its admins see every puzzle in it.

When a Team's plan ends, its puzzles run the same six months as everybody else's, counted from the end of the paid period.

A Class is a Team for a school, and the teacher buys it. At checkout the teacher confirms that every member is 14 or over. No member is ever asked their age.

Give class members a first name or a nickname. Nothing here needs a full one.

7. Paid plans

€4 buys the clean export of one puzzle, once. It buys no hosting, and it leaves the puzzle's lifetime where it was.

A subscription runs for the period you paid for and renews until you cancel it. Cancel whenever you like: it then runs to the end of the period already paid for. There is no pro rata refund for the part you did not use.

Polar works out the tax at checkout and shows you the total you pay. It issues the receipt or the invoice for it too.

Polar can refund at its own discretion, and your rights under the two sections below are untouched either way.

8. Withdrawing from a contract

You have 14 days to withdraw from a contract concluded here, without giving a reason. The period runs from the day it was concluded.

The way to do it is at the foot of every page of this site, under Withdraw from your contract here. It asks for your name, the contract and where the confirmation should go, and it works without signing in.

The €4 export is the one case where the right can be given up. At checkout you are asked, in a separate box that starts unticked, to agree that we render the file straight away and to acknowledge that this gives the right up. Leave the box alone and the right stays yours: the file is rendered all the same, and a withdrawal inside the 14 days is refunded in full.

Withdraw from your contract here

9. The legal guarantee

What you buy has to match the way it was described and work as you can reasonably expect. For the one-off export that duty runs for two years from the day it was supplied. For a subscription it runs for the whole time the subscription is supplied.

Write to support@crossmio.com if something is wrong. We put it right first; where we cannot, you can ask for a reduction in the price or for the contract to end.

10. Changes

A price change is announced by email. It applies from the first renewal at least 30 days after that email, and you are free to leave before it takes effect, at no cost.

A significant change to the service goes the same way: an email, 30 days, and a free way out inside them. What we may change it for is keeping it working, keeping it secure and keeping it lawful.

These terms carry the version printed above. A change that affects you is announced before it applies; correcting a typo or a translation is not such a change.

11. Ending it

You can stop using Crossmio whenever you like. A subscription is cancelled the way the paid plans section describes.

We can end it at once if you break these terms, and the period already paid for is not refunded in that case. If we stop the service without any breach on your part, we refund the part you paid for and did not get.

12. Law, disputes and language

Italian law governs this contract. If you are a consumer, the protections your own country gives you stay yours regardless, and you can bring a case in the courts where you live.

We are committed to no out-of-court dispute body. Where a complaint cannot be settled between us, we will tell you on a durable medium whether we intend to use one, as article 141-sexies c.3 of the consumer code requires. The European ODR platform closed on 20 July 2025 and there is nothing left to link to.

We are bound by no code of conduct.

These terms exist in Italian and in English, and each binds in its own language. The contract is concluded in the language of the page you accepted it on. Neither language prevails over the other.

When you buy something we record which version of these terms you accepted, in which language and at what time, and we keep that record with the order for 10 years. Ask at support@crossmio.com for a copy of yours.